Cancellation & Returns

New Zealand Consumer Law

The New Zealand Consumer Law provides consumers with several consumer guarantees that cannot be excluded or limited. If you are a consumer under New Zealand Consumer Law, you have certain rights that cannot be lawfully limited or excluded.

This Cancellation & Returns Policy is therefore subject to, and will not apply to the extent that, it limits or excludes such consumer guarantees.

Terms and Conditions

This Cancellation & Returns Policy is governed by, and is to be read with, the Coco Republic Terms and Conditions, which are located here.

Cancellation

Subject to any no excludable rights or remedies you may have under the New Zealand Consumer Law:

If we consent to the cancellation of your order, and your order contains stocked (non-customised) goods, you will receive Store Credit for all amounts paid to Coco Republic towards those Goods, less a 20% restocking fee to cover Coco Republic's administrative costs and other expenses incurred in handling and cancelling the order.

Returns and refunds

Please take care when placing an order on our website or in-store, as we do not offer a refund or exchange for any change of mind or your error in ordering, except where required under the New Zealand Consumer Law or as provided above.

Defective goods

All returns for defective goods will be handled in accordance with the Coco Republic Terms and Conditions. You must, as soon as possible after delivery, check whether the goods are defective when delivered. Any defect notices should be given to the Coco Republic Concierge Care Team using the details in this Cancellation & Returns Policy.

If you are a consumer under New Zealand Consumer Law, you have certain rights.

Consumer Guarantees 

Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.  

Consumer Guarantee remedies  

The Consumer Guarantees Act 1993 provides that if there is a failure of substantial character with the Goods the Customer is entitled to:

  (a)    reject the Goods and get a refund;

   (b)    reject the Goods and get an identical replacement, or one similar in value if reasonably available; or

   (c)    keep the Goods and obtain compensation from Coco Republic for the drop in value of the Goods caused by the failure of substantial character.

If there is a minor failure with the Goods, the Customer is entitled, at the election of Coco Republic  to:

   (a)    a refund of the cost of the product;

   (b)    replacement of the product; or

   (c)    have the product repaired within a reasonable time.

 Except for any rights and remedies you may have under the New Zealand  Consumer Law or the Coco Republic Terms and Conditions, we will not be liable for any defective goods unless you notify us with full details and a description within the period from the time of delivery within which it would be reasonable to expect the relevant defect to be identified or become apparent. If you do not notify us within this time, you are deemed to have accepted the goods.

Coco Republic Concierge Team

We want your shopping experience to be as enjoyable and seamless as possible. To assist us in providing a positive customer experience, please take care when placing an order on our website or in-store to ensure that your order details are correct.

If you wish to cancel an order or request a return, please get in contact with the Coco Republic Concierge Team using the details below:

Coco Republic Concierge

Phone: 0800 262 673 
Email: info@cocorepublic.co.nz 
Post: Shop M118 Westfield Newmarket 309 Broadway, Newmarket, Auckland 1141

Any cancellation or return that we approve will be granted subject to this Cancellation & Returns Policy and the Coco Republic Terms and Conditions.