Returns & Exchanges
We want your shopping experience to be as enjoyable and seamless as possible, if you wish to return or exchange an item please contact our concierge team on 0800 262 673 or email us at firstname.lastname@example.org and one of our team members will advise you on how to manage this. Any return or Exchange will be subject to our Returns and Refunds Policy.
Cancellations, Returns & Refunds Policy
Coco Republic is bound by New Zealand consumer law and will process all returns and refunds in line with these laws.
Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled. If you cancel your order you agree to the following:
(a) In the case of a stocked item product, which is a product that has not been customised, you will be refunded in full for the value of the product less a 20% restocking fee to cover Coco Republic’s administrative costs and expenses incurred in handling and cancelling the order
(b) In the case of a customised product which is any item that has been tailored specifically for you as a Customer, you will forfeit the full amount of your 55% 1st lay-by payment
(c) You will have no further claim to the cancelled product
Coco Republic does not allow cancellations of orders, returns, refunds or exchanges on ex-rental product, clearance product or floor stock product. All ex-rental and floor stock products are bought in the condition they are displayed in and the Customer will be asked to sign a waiver at time of sale confirming same.
It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product. If you require an onsite access check to be performed prior to delivery this can be arranged for a fee. If an on-site access check has been performed by Coco Republic that confirmed sufficient access and the product is still unable to be delivered due to access, Coco Republic will refund the products affected in full unless there was a change to the access since the access check was performed.